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Shipping & Returns

Shipping & Returns

Shipping Policies

University’s Store utilizes USPS for sending orders to its customers within the United States. For international orders, we will utilize FedEx. Rates and delivery times depend on size and weight of order being mailed.

  • We process orders during our regular business days.
  • All addresses within the United States are considered domestic destinations.
  • All addresses outside of the United States are considered international destinations and will be subject to International shipping rates and timetables.

Shipping Rates

Most of our shipping rates are determined by the number of items shipped to you, except in cases where the item is lighter or heavier than 1 lb. (actual or dimensional weight). T-shirts and sweatshirts are generally considered $1 additional regardless of actual weight. Any other items are subject to weight adjustment
DESTINATION
RATE

Destination & Rates

Within Hawai’i
  • $9 for the 1st item
  • $1.50 each additional item

USPS Parcel Select- US Mainland

  • $10 for the 1st item
  • $1.50 each additional item
USPS Priority Mail – US Mainland
  • $15 for the 1st item
  • $1.50 each additional item
All orders to Alaska
  • $15 for the 1st item
  • $1.50 each additional item
International
  • $35 for the 1st item
  • $5 each additional item based on a 1lb item
For international orders, the customer may be contacted for additional shipping charges if actual charges exceed the collected amount and is responsible for any taxes or other associated costs charged by the US Customs Department.

Due to the weight of the 20th Anniversary Book, shipping rates differ from the rest of the products offered.

DESTINATION
RATE

Destination & Rates

Within Hawai’i
  • USPS First Class - $5.49
  • USPS Priority - $7.37
Domestic Shipping – US Mainland
  • USPS First Class - $6.28
  • USPS Priority - $9.68
International
  • USPS First Class - $29.36
For international orders, the customer may be contacted for additional shipping charges if actual charges exceed the collected amount and are responsible for any taxes or other associated costs charged by the US Customs Department.
Shipping rates are subject to change at any time.

SHIPPING TIMES

Orders will be shipped every Thursday. The time it takes for your order to arrive depends on the method used to send your order to you. Times are for shipping only and do not include processing time.
Destination

SHIPPING METHOD

Shipping Time

Within Hawai’i
USPS First Class
1-2 business days
US Mainland
USPS Parcel Select- US Mainland
5-8 business days
US Mainland
USPS Priority Mail
2-3 business days
Alaska
UPS 2nd Day Air
2-3 business days
International
USPS First Class Package International Service (Cheapest), UPS Saver, FedEx International First
Dependent on shipping method. Quantum University cannot determine an accurate time for international shipping.

Refunds & Exchanges

Returns must be made within 14 calendar days from the date of purchase. Items must be returned in original condition. Merchandise may be exchanged or returned for a refund if in new and saleable condition. Only the cost of the merchandise will be refunded. All shipping costs will be the responsibility of the customer, unless the return is due to a QU store error. We recommend using a trackable shipping method for all return shipments.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund or exchange after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
How to Return
Customer is responsible for paying the shipping costs for returning an item unless the return is due to a Quantum University store error. Shipping costs are non-refundable and only the merchandise cost will be refunded. When returning your item, we recommend using a trackable shipping method.
Online returns and exchanges should be sent to:

Quantum University
Attn: QUAA Merch Store Return
735 Bishop St. Suite 200
Honolulu, HI 96822

Social Media Policy

  • Facebook: @quantumuniversity
  • Instagram: @quantumu
  • #quantumuniversity
We welcome participation and encourage users to post, comment and interact with others on our social media platforms. Quantum University reserves the right to remove and disqualify any social media entries that are threatening, obscene, profane, and a violation of intellectual property rights or privacy laws, or otherwise injurious or illegal. Quantum University also reserves the right to remove posts promoting commercial entities or containing solicitations
Copyright © 2023 Quantum University Alumni Association

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Membership

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$ 1,010/year

plus 9% service fee*

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  • Access to an exclusive collection of curated coaching content.
  • Guide your clients in achieving higher levels of health and wellness by creating your own custom courses, programs, and webinars that you can use and resell time and time again.
  • Save hours of administrative time by automating some of your most time-consuming tasks.
  • Differentiate yourself from your competition and create on-brand client experiences with secure, dependable online coaching software.
  • Access to exclusive programs & courses within the Exponential Healthcare Platform
  • Complimentary Business Education Programs
  • Exponential Health Coach Program (valued at $5,600)
    This program teaches a new approach to healthcare in which holistic wellness practitioners are prepared with skills, information, and tools to assess health parameters through smartphone and telemedicine technology, to gain insight into what individuals can do to take charge of their own health and reach their fullest health potential.
  • Health Entrepreneur (valued at $800)
    This course is designed to help you successfully build and launch your business or expand your current business through innovative technology. This course is different from any other business course because it is specifically designed for coaches and practitioners in the helping fields and introduces unique ways to optimize both private practice and client/patient outcomes.
  • Exclusive 30% Discounts on Additional Educational Programs:
  • Access to the Quantum Evaluation Web Application​
  • Marketing & Advertising Templates: (instructions are provided)
  • Brochures
  • Cards
  • Instagram Ads
  • Facebook Ads
  • Facebook Cover Images
  • Content Marketing & Other

Users will not be registered on the Exponential Healthcare Platform until proof of a signed practitioner agreement is submitted. Click ‘Get Plan’ to submit your agreement.

*Service fee charged through Exponential Healthcare Platform.

Gold

Membership

$ 199 / Month

$ 99/mo

plus 9% service fee*

Get Plan

Includes

  • Everything in Silver Plan PLUS:
  • Premium Exponential Health Coach Training Package (valued at $6,400)  
  • Access to the Exponential Healthcare Platform as a Registered Practitioner
  • Experience an all-in-one solution to manage and grow your business.
  • Increase your brand awareness by building a personalized profile and service landing pages.
  • Access to an exclusive collection of curated coaching content.
  • Guide your clients in achieving higher levels of health and wellness by creating your own custom courses, programs, and webinars that you can use and resell time and time again.
  • Save hours of administrative time by automating some of your most time-consuming tasks.
  • Differentiate yourself from your competition and create on-brand client experiences with secure, dependable online coaching software.
  • Access to exclusive programs & courses within the Exponential Healthcare Platform
  • Complimentary Business Education Programs
  • Exponential Health Coach Program (valued at $5,600)
    This program teaches a new approach to healthcare in which holistic wellness practitioners are prepared with skills, information, and tools to assess health parameters through smartphone and telemedicine technology, to gain insight into what individuals can do to take charge of their own health and reach their fullest health potential.
  • Health Entrepreneur (valued at $800)
    This course is designed to help you successfully build and launch your business or expand your current business through innovative technology. This course is different from any other business course because it is specifically designed for coaches and practitioners in the helping fields and introduces unique ways to optimize both private practice and client/patient outcomes.
  • Exclusive 30% Discounts on Additional Educational Programs:
  • Access to the Quantum Evaluation Web Application​
  • Marketing & Advertising Templates: (instructions are provided)
  • Brochures
  • Cards
  • Instagram Ads
  • Facebook Ads
  • Facebook Cover Images
  • Content Marketing & Other

Users will not be registered on the Exponential Healthcare Platform until proof of a signed practitioner agreement is submitted. Click ‘Get Plan’ to submit your agreement.

*Service fee charged through Exponential Healthcare Platform.

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Membership

$ 49/mo

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Includes

  • 'Beyond the Degree' Blog
  • A monthly release of Quantum University's inspiring alumni success stories.
  • Insurance Tips and Providers
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  • Dr. Paul Drouin's 'Creative Integrative Medicine' Audio Book
  • A Medical Doctor’s Journey Toward a New Vision for Healthcare.
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Get Plan

Includes

  • 'Beyond the Degree' Blog
  • A monthly release of Quantum University's inspiring alumni success stories.
  • Insurance Tips and Providers
  • A qualified list of liability insurance options that address the specific needs of its graduate practitioners.
  • Dr. Paul Drouin's 'Creative Integrative Medicine' Audio Book
  • A Medical Doctor’s Journey Toward a New Vision for Healthcare.
  • Alumni Networking Group
  • A moderated networking group for all graduates to discuss and share ideas, and be the first to hear about any upcoming events and new releases from Quantum University.